Effective Date: 1 July 2026
Last Updated: 1 July 2026
At HMG Herbal, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery process, and other important information.
1. Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, promotional sales, or high-demand periods, processing times may be slightly longer.
2. Shipping Coverage
HMG Herbal currently ships across India.
For international shipping inquiries, please contact our customer support before placing an order.
3. Delivery Timeline
Estimated delivery time after dispatch:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on courier availability and your location.
4. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
From time to time, HMG Herbal may offer free shipping on selected products or orders that meet specified conditions.
5. Order Tracking
Once your order is dispatched, you will receive:
- A shipping confirmation via Email and/or SMS (where applicable).
- A tracking number and courier details to monitor your shipment.
6. Delivery Attempts
Our courier partner will make delivery attempts as per their standard delivery policy.
If delivery cannot be completed due to:
- Incorrect shipping address
- Incorrect contact number
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us. Any re-shipping charges may be payable by the customer.
7. Delayed Deliveries
While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transportation disruptions
- Courier partner delays
HMG Herbal shall not be held liable for such delays.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
HMG Herbal will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
9. Damaged Packages
If your package appears damaged upon delivery:
- Do not accept the package if it is visibly opened or severely damaged.
- If accepted, take clear photographs of the package and product immediately.
- Contact us within 48 hours of delivery with your order number and supporting photographs.
We will investigate the issue and provide an appropriate resolution in accordance with our policies.
10. Lost Shipments
If your order has not been delivered within the expected timeframe, please contact us.
We will coordinate with the courier partner to investigate the shipment and keep you informed of the outcome.
11. Shipping Address Changes
Shipping address changes may only be requested before the order has been processed or dispatched.
Once an order has been shipped, we may not be able to modify the delivery address.
12. Contact Us
For shipping-related questions or assistance, please contact us:
HMG Herbal
Website: https://hmgherbal.com/
Email: info@hmgherbal.com
Customer Support: +91 91746 06637
13. Policy Updates
HMG Herbal reserves the right to amend or update this Shipping Policy at any time. Any changes will be posted on this page with the revised effective date.